Frequently Asked Questions
Discover everything you need to know about the world of Serge Lutens.
Are your fragrances authentic?
Yes, all products purchased directly from our official online store are 100% authentic Serge Lutens creations, bottled and packaged in France.
What is the difference between a Collection Noire and a Gratterniel fragrance?
Collection Noire features our signature rectangular bottles accessible to all, while the Gratte-ciel (Skyscraper) collection consists of exclusive, prestigious scents housed in architectural black glass bottles.
How should I store my perfume to maintain its quality?
To preserve the integrity of the olfactory notes, store your perfume in a cool, dry place away from direct sunlight and significant temperature fluctuations.
What are your shipping destinations and delivery times?
We offer international shipping to most countries. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on customs processing.
Can I return a fragrance if I have opened it?
To ensure hygiene and product integrity, we only accept returns of unopened products in their original cellophane packaging within 14 days of delivery.
Do you offer complimentary samples with orders?
Yes, every order includes a selection of complimentary samples, allowing you to discover other olfactory poems from our various collections.